In fact, over the past several months, we’ve taken significant steps, meeting with distinct job families (e.g., providers, ambulatory patient representatives, nurses, pharmacy techs) and carefully voting on sets of concrete, job-specific behaviors that, done consistently, will deliver an exceptional experience not only to our patients and families but to employees, as well.

After years of health care workers maintaining a hyper-focus on clean hands, the pendulum is starting to swing in another direction: Renewed national concern around environmental cleanliness.